Refund policy

At NandanOnline.com, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help. Our refund policy outlines the terms and conditions for requesting a refund:

  1. Eligibility for Refund:

    • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Some products are exempt from being returned, such as perishable goods, personalized items, and digital downloads.

  2. Requesting a Return:

    • To request a return, please contact our customer service team within 14 days from the date of delivery.
    • You can reach us via email at support@nandanonline.com or by phone at 7550033493
    • Please provide your order number and a detailed explanation of the reason for your return request

  3. Return Process:

    • Once your refund request is received and approved, we will provide you with instructions on how to return the item.
    • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  4. Refund Processing:

    • Upon receiving the returned item, we will inspect it and notify you of the status of your refund.
    • If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.

  7. Non-Refundable Items:

    • Some items are non-refundable, including gift cards, perishable goods, and personalized items.

  8. Late or Missing Refunds:

    • If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time for the refund to be processed.
    • If you still have not received your refund after 10 business days, please contact us for assistance.

  9. Changes to This Policy:

    • We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase on NandanOnline.com, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns, please don't hesitate to contact us.

NandanOnline.com Email: support@nandanonline.com